We collaborate with you to understand your goals, problems, customers and constraints.
We create positive experiences through solutions based on research and best practice.
We plan qualitative and quantitative tests to evaluate our solutions with actual users.
Find out why your website visitors are dropping off without converting and how to plug the leaks. We leverage analytics data, user research and industry best practices to improve your conversion rate and boost acquisition.
Improving your customer experience (CX) improves profitability (Forrester CX Index). We talk to your customers to understand key journeys and to uncover areas of improvement and opportunities for delight.
Want to redesign your website or app? Make sure your new design is optimised to meet business goals and customer needs. We’ll prototype the ideal solution and create a measurement plan to track the impact on key business metrics.
User Research can help you validate your assumptions and reduce risk. We talk to existing and potential customers to understand how they use your website or app, what works and what doesn’t, and whether they'd come back or never return.
Not sure what you need? Tell us about your problems and we’ll shape an approach that’s right for you.
500 Miles was started by Caroline D’Souza to help businesses go the extra mile (or 500) to create great customer experiences that have a direct impact on profitability and customer satisfaction.
Designing intuitive experiences
30+ digital products
Over 2 Million users
Influenced and empowered
Caroline has been a huge influence in helping shape amaysim’s customer experience and setting it up for future success. She is wonderful to work with and I highly recommend her services.
Director, Digital Products & CX, amaysim Australia
Caroline collaborated with us to bring structure and focus to our product thinking. Her research helped us better understand our customers' needs and test our business model early on.
Head of Technology, LifeMesh
Get in Touch
Tell us what you need, or simply schedule a free 30-minute consultation.